1. Who we are. JXEJXO sells outdoor and edged tools (axes, tomahawks, throwing spikes, knives, sharpeners and accessories) via https://jxejxo.com. These Terms govern your use of the site and any order.
2. Eligibility. You must be 18+ to buy or use our Products, and anyone acting for you must also be 18+. By ordering or ticking the agreement box you accept these Terms.
3. Orders. Your order is an offer; it is accepted only when we send a dispatch/confirmation email. We may refuse or cancel orders for stock, pricing errors, suspected fraud or resale, or shipping restrictions, and refund any payment taken.
4. Prices & payment. Prices are in USD and exclude shipping and, for cross-border orders, import duties/taxes unless checkout says otherwise. Payment is taken at checkout via the listed providers.
5. Products. Many items are hand-forged, so small variations in weight, finish and dimensions are normal, not defects. Photos are illustrative; the Product page at order time applies.
6. Shipping & risk. Delivery dates are estimates. Risk passes to you when the parcel is handed to the carrier. You must provide accurate delivery details and are responsible for import duties and for ensuring the Products are legal in your country. We do not ship where we believe import or possession would be unlawful.
7. Returns. Unused Products in original packaging may be returned within 30 days of delivery with proof of purchase; sharpened, modified or used items cannot be returned. Contact info@jxejxo.com for an RMA. We pay return postage for defects/damage/misdescription; otherwise you do. Refunds go to the original payment method after inspection.
8. Warranty. We warrant against material and workmanship defects for the period stated on the Product page (or 30 days if none). It excludes normal wear, misuse, modification, improper throwing or cosmetic issues. Approved claims are repaired, replaced, refunded or credited at our discretion.
9. Safety & lawful use. Our Products are cutting/impact tools and can cause serious injury. Use only for intended purposes, with protective equipment and proper supervision. You are solely responsible for complying with your local laws on owning, carrying, throwing and importing edged tools, and for any injury or damage from your use (except our manufacturing defects). Do not misuse Products or use them to threaten or harm.
10. Content & IP. Reviews you submit may be used by us royalty-free. All JXEJXO names, designs, images and site content belong to us; you may not copy or commercially exploit them without permission.
11. Acceptable use. Do not use the site unlawfully, disrupt it, scrape it or train AI on it, impersonate others, submit fraudulent orders/claims, or resell Products without our written permission.
12. Privacy. Our Privacy Policy (https://jxejxo.com/policies/privacy-policy) explains how we handle your data and forms part of these Terms. The Store is hosted by Shopify, which processes data as described in our Privacy Policy.
13. Liability. To the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability for a Product is limited to the amount you paid for it. Nothing excludes liability for death/personal injury caused by negligence, fraud, or your mandatory consumer rights.
14. Indemnity. You agree to indemnify us against claims arising from your breach of these Terms, your unlawful use of Products, or your infringement of third-party rights.
15. Governing law. These Terms are governed by the laws of the Hong Kong SAR. If you are a consumer, you keep your right to rely on the mandatory consumer law of your country of residence.
16. Changes. We may update these Terms by posting a new version; the version at order time applies to that order.
17. Contact. JXEJXO, HO KING COMM CTR, RM03, 24/F, Mong Kok, Kowloon, Hong Kong SAR. Email: info@jxejxo.com.
